10 Ways Interactive Digital Kiosks Transform Retail Spaces

Author TouchSource

In today’s highly competitive retail landscape, it’s crucial for businesses to embrace innovative technologies that enhance customer engagement and improve overall shopping experiences. Interactive digital kiosks have emerged as game-changers, revolutionizing the way retailers interact with customers.  

Here are 10 ways to use interactive digital kiosks in a retail setting, providing myriad benefits for both businesses and customers alike. 

  • Enhanced store discovery 
  • Seamless self-service 
  • Personalized recommendations 
  • Real-time inventory management 
  • Dynamic promotions and advertising 
  • Video streaming store showcases 
  • Streamlined customer feedback 
  • Efficient wayfinding
  • Sensor-triggered experiences
  • Valuable data analytics


1. Enhanced store discovery

Interactive digital kiosks act as virtual assistants, helping customers effortlessly navigate through vast retail store listings. By offering intuitive search and filtering options, these kiosks allow shoppers to quickly find the destinations they’re looking for, leading to increased customer satisfaction and reduced staff workload.

2. Seamless self-service

Some retail touch screen kiosks will empower customers with self-service features so they can explore and transact without hassle. Customers can browse products, compare prices, and make purchases without the need for sales associates, thereby reducing checkout queues and enhancing operational efficiency.

3. Personalized recommendations

Interactive digital kiosks utilize advanced algorithms to analyze customer preferences and provide personalized recommendations. By suggesting related products or showcasing complementary items, these kiosks create a tailored shopping experience that increases cross-selling and upselling opportunities.

4. Real-time inventory management

Keeping track of inventory can be a challenge for retailers, but digital kiosks can seamlessly integrate with inventory management systems, providing real-time updates on product availability. This ensures that customers have accurate information and avoids disappointment caused by out-of-stock items.

5. Dynamic promotions and advertising

Digital kiosks offer a dynamic platform for showcasing promotions, discounts, and advertisements in captivating ways. By leveraging multimedia content such as videos and interactive visuals, retailers can capture customers’ attention, boost brand awareness, and drive sales.

Shopping outdoor digital kiosk seen as way to revolutionize retail spaces.

6. Video streaming store showcases

Some stores and their products require demonstrations to highlight their features and benefits effectively. Interactive digital kiosks offer an engaging medium to showcase dynamic videos and rotating images, enabling customers to explore and experience stores and their products in a more personalized manner.

7. Streamlined customer feedback

Collecting valuable customer feedback is essential for improving products and services. Interactive digital kiosks can include surveys and feedback forms, encouraging customers to share their opinions conveniently. Retailers can gather insights, identify areas for improvement, and build stronger customer relationships.

8. Efficient wayfinding

Navigating large retail spaces can be overwhelming for customers. Interactive digital kiosks can act as wayfinding tools, providing interactive maps and directions to guide customers through the store. This helps improve the overall shopping experience, reduces customer frustration, and encourages longer visits.

Digital wayfinding kiosk with words "Prudential Center" seen as way to revolutionize retail spaces.

9. Sensor-triggered experiences

Interactive digital kiosks equipped with smart sensors have the ability to modify their content when users approach them. This interaction can involve displaying targeted messages or providing QR codes that correspond to the previous content on the kiosk, thereby enticing individuals to engage further. Let’s consider a scenario where a visual advertisement for on-site restaurants is showcased. As soon as someone approaches the display, it transforms from a complete restaurant advertisement into a directory along with a QR code coupon for the featured eatery. This dynamic adaptation encourages closer engagement with the kiosk and enhances the user experience. (To read more about smart technology available with TouchSource digital products, download our Product Catalog).  

10. Valuable data analytics

Interactive digital kiosks capture valuable data about customer behavior, preferences, and interaction patterns. By analyzing this data, retailers gain actionable insights into customer demographics, interaction with store brands, popular products, and overall performance. This information can drive strategic decision-making and enable targeted marketing campaigns.

Golden yellow graphic with the words "2023 Product Catalog" with an image of TouchSource 2023 Product Catalog.

Examples of how retail and mixed-use properties are using digital kiosks

Village at the Peaks: Showcasing Tenant Stores and Promotions 

Village at the Peaks shopping center in Longmont, Colorado, uses digital kiosks at key points on the property to announce on-site events, showcase tenant stores and their promotions and display community advertising. Other features include social media app integration and weather forecast information. 

Colorful mall outdoor information kiosk seen as way to revolutionize retail spaces.

Historic Fourth Avenue: Helping Visitors Navigate the Neighborhood

Tucson’s Historic Fourth Avenue district uses touch screen kiosks to help visitors enjoy the neighborhood. Interactive 2D wayfinding enables people to easily find and navigate 80+ sites to shop, dine and gather.  

Historic district white outdoor information kiosk seen as way to revolutionize retail spaces.


Shops at Willow Bend: Easily Announcing Events and Store Information

Outdoor digital kiosks help shoppers browse events, stores and anchor retailers of the Shops at Willow Bend. The touch screen kiosks use TouchSource Engage software to easily manage listings and announcements on behalf of property tenants. 

Upscale shops outdoor information kiosk seen as way to revolutionize retail spaces.


Interactive digital kiosks have proven to be transformative tools for retailers, offering an array of benefits that enhance customer experiences, boost sales, and streamline operations. By leveraging these innovative solutions, retail businesses can stay ahead of the competition and build lasting relationships with their customers. Embracing interactive digital kiosks is a strategic move that paves the way for a successful future in the ever-evolving retail landscape. 

Interested in discussing an upcoming project? Request a quote today and let us know what you’re looking for.  

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