Pre-Kickoff Onboarding Questionnaire

Step 1 of 7

Complete this questionnaire before your kickoff call so we can hit the ground running. Your unit details are already filled in — focus on design selection, content, and files. Nothing is final yet: you’ll have the opportunity to confirm or adjust your selections on the kickoff call with your Customer Success Manager.

Your Info

Name(Required)

First Last

Email Address(Required)

Phone Number

Industry / Space Type

Building / Property Name(Required)

Company / Organization(Required)

Your Role / Title

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CSM Email

Anything we should know before the call?

Universal Best Practices

📋 Listings & Content

Sort alphabetically within each category
Use consistent naming throughout (e.g. "Suite 101" not "#101")
Split company/department and individual name listings for clarity
Always include floor number in multi-floor buildings
Keep names concise — long names truncate on smaller screens

🎨 Imagery & Branding

Provide logo as SVG or high-res PNG with transparent background
Slideshow images must match your screen's orientation and resolution
Avoid images heavy with text — hard to read from a distance
Professional property photography elevates the experience significantly

👆 Touch & Interactivity

Plan your button categories before the call
Touch screen height must comply with ADA — confirm with installer

⚙️ Ongoing Management

Designate one primary admin for your Spark PX portal
Set a quarterly reminder to audit your listings
Use Emergency Messaging for urgent full-screen takeovers
Flex Listings auto-show/hide people in shared spaces

Industry-Specific Tips

Some features highlighted below may require a subscription upgrade — ask your CSM about them on the kickoff call.

🏢 Commercial Real Estate

Dual slideshow works well for tenant marketing + external ads
Add wayfinding and local transit/parking info for visitors
QR codes linking to your leasing page are high-value for prospective tenants
Flex Listings are perfect for coworking and shared spaces

💡 Ask about the DMN package — it can offset subscription costs while adding more features.

🏛️ Government

ADA compliance and 2FA are required — confirm your IT setup early
Consider disabling external news if your facility has media restrictions
Emergency messaging is recommended as a feature
Alphabetical department listings are preferred for public-facing directories

🛍️ Retail / Mixed-Use

Box-style listings with store images drive significantly more engagement
Enable dual-language for diverse shopper demographics
Smart Tags are excellent for Food, Shopping, Entertainment, Services categories

💡 Ask about the Monetize package — our ad share partnership can offset operating costs with advertising revenue.

💼 Corporate Lobby

Conference Room Scheduling significantly reduces front desk load
Virtual Visitor Reception (QR calling) is popular in corporate environments
Art backgrounds create a premium feel in executive lobbies
Flex Listings manage hot-desking and rotating personnel automatically

💡 Ask about the DMN package — it can offset subscription costs while adding more features.

🏥 Medical Office / Clinic / Hospital

Split listings by Department and Physician for ease of navigation
Use large fonts, high contrast, and simple iconography for ADA compliance
Smart Tags are excellent for specialty searches (Cardiology, Radiology, etc.)
Include a campus map for ease of navigation
Waiting area displays: art backgrounds and infotainment are very effective here

💡 Ask about the DMN package — it can offset subscription costs while adding more features.

🎓 Higher Education

Use vibrant campus photography for a marketing-forward feel
Campus maps with wayfinding are essential on large campuses
Add transit schedules, dining locations, and bike route info
Experience Flipping lets you switch between tour season and regular mode

💡 Ask about the DMN package — it can offset subscription costs while adding more features.

🛎️ Hospitality / Hotel

Your hotel brand aesthetic should come through strongly — provide your brand guide
Include concierge QR codes for spa, dining, and car service reservations
Conference room scheduling is highly valued by event-heavy properties
Guest-facing local restaurant and attraction listings are a top amenity

💡 Ask about the DMN package — it can offset subscription costs while adding more features.

🚉 Transportation

TouchSource can provide real-time transit information for your selected routes and transit types
Multilingual displays are recommended for public spaces

💡 Ask about the DMN package — it can offset subscription costs while adding more features.

🎟️ Event Center

Event calendar with QR ticket links is the most-used feature
Event calendars are client-hosted — your team maintains the calendar directly. Google and Outlook calendars are not supported.
Sponsor/partner banners should be prominent in the slideshow
Interactive maps for parking and seating wayfinding are highly valued

💡 Ask about the DMN package — it can offset subscription costs while adding more features.

🏡 Senior Living / Community Center

Promote community engagement with daily activities, events, birthdays, resident highlights, and community announcements
Simplify navigation for residents and visitors using digital maps and mobile wayfinding
Showcase amenities and services such as dining menus, wellness programs, transportation schedules, fitness centers, and community offerings
Provide real-time communication through digital bulletin boards featuring facility updates, staff introductions, important notices, and upcoming events

💡 Ask about the DMN package — it can offset subscription costs while adding more features.

Orientation	Recommended resolution	Format	Notes
Horizontal (Landscape)	1920×1080 or 3840×2160 (4K)	PNG, JPG	Wall displays & video walls
Vertical (Portrait)	1080×1920 or 2160×3840 (4K)	PNG, JPG	Kiosk towers & portrait displays
Video Walls	Contact your CSM for panel dimensions	PNG, JPG, MP4	Varies by panel layout
Small Footprint (10")	1280×800	PNG, JPG	Landscape only

Your Info

Your Units

Universal Best Practices

Industry-Specific Tips

Design

Content & Files

Onboarding Readiness Checklist

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