Solutions Engineer

We’re a Colorado based company in the Property Technology industry, and we’re growing by double digits as an industry leader. At TouchSource, we do things differently. TouchSource delivers simple solutions for smart spaces that engage people. We believe in excellence and execution. We create partnerships and collaborate transparently to deliver a different kind of experience for our customers. We believe in simplicity. We’re a good partner to our customers. And we bring innovation to everything we do. Just ask the 12,000 customers we’ve proudly served the TouchSource way.

The Solutions Engineer is a customer focused and technically adept position joining our Technical Services team within Operations. This role serves as the critical bridge between our customers, Support, and Development teams for custom software, integrations, feature requests, and unique configurations. The Solutions Engineer is responsible for gathering and documenting technical requirements, coordinating with internal resources for implementation, managing the release of custom solutions, and providing ongoing support for those solutions.

Qualifications: 

Custom Solution Ownership

• Act as the primary technical point of contact for customer-specific software requests, integrations, and advanced configurations.
• Create SOWs and pricing for custom work.
• Document technical requirements and user stories to support Development efforts.
• Support Development in managing 3rd party service providers for these projects.
• Manage internal coordination, testing, and release planning for customer-specific customizations.
• Oversee customer communication throughout the implementation and release lifecycle.

Support and Maintenance

• Provide Tier 3 support for deployed customizations, including diagnostics and issue resolution.
• Maintain up-to-date documentation for each active customization and associated workflows.
• Ensure continuity of support and scalability for unique customer implementations.

Cross-Functional Collaboration

• Work closely with the Development team to ensure clarity of scope and feasibility of customer requests.
• Partner with Customer Success and Sales during the scoping of technical opportunities and support sales and delivery efforts involving integrations or new features.
• Support the Product team by identifying repeatable custom solutions that could inform future roadmap decisions.

Training and Escalations

• Serve as an internal subject matter expert on advanced software functionality and configuration.
• Assist in resolving escalated support cases that require deep product knowledge or coordination across teams.
• Lead training sessions for the Support team on new features, custom workflows, and advanced troubleshooting.

Workflow & Tools

• Use Salesforce and Jira to track support cases, custom work, and development tasks.
• Contribute to the continuous improvement of internal support workflows and documentation standards.
• Communication throughout the implementation and release lifecycle.

What We Offer 

• Competitive salary and bonuses based on achievable goals.
• Full benefits (Health, Vision, Dental).
• Competitive PTO.
• Growth opportunities that accompany a high growth organization.
• Training in top shelf business, software and B2B practices from Fortune 500 executives.
• Fun and supportive work environment.
• Top-rated company culture.

What We Do

TouchSource is your proven partner in effortless place-based communications. We enable you to build a sense of place that forges human connections with compelling digital experiences that evolve with the needs of your community. Our turnkey solutions combine user-friendly feature-rich software, digital designs, unlimited remote support, and turnkey hardware for hassle-free upkeep. Effortlessly manage multiple buildings and displays through our user-friendly, intuitive dashboard designed for multi-building, multi-unit enterprises. Our high-quality integrated solutions are installed by professionally certified experts and backed by the industry’s best warranty services. Over 145 million square feet served. www.touchsource.com

Job Type: Full-time

Pay: $90,000.00 – $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Compensation Package:

• Bonus opportunities
• Profit sharing

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Lafayette, CO 80026

Apply: Fill out the form below