How Touchscreens Improve Workflow

Author TouchSource

Interactive touchscreen directories incorporate computerized software to provide information and access quickly and easier than conventional methods. They can provide directories, maps, access to virtual receptionists, and more. They can help improve customer service and increase customer engagement. In addition, they help improve workflow by providing the following benefits.


You can automate processes normally handled by an actual person. For instance, instead of having a receptionist to provide directions to offices located in your building, you can use a touchscreen with wayfinding capabilities to provide the same service. They can also provide virtual receptionist functions with auto-dial phone calls.


Touchscreens do not require any special training for end users. They do not have to try to figure out what they need to do or where they should click. People are familiar with touching the screen to search for and find the information they require.


Most people prefer being able to use self-service touchscreen building directories, when offered, to obtain the information they want. A few simple touches here and there on the screen, and they locate an office, find out what’s being served for lunch in the cafeteria, and more.
As a result, the speed of tasks and functions is accomplished in a fraction of the time, compared to using a mouse and keyboard. For instance, if people used to wait five to ten minutes in line to get information from a receptionist, but now can use a touchscreen, wait times can drop as low as a minute or less.


Businesses that use touchscreen technologies have lower maintenance costs. There are no added peripherals, like a mouse and keyboard to worry about, so you do not have to replace these because of normal wear and tear or if they get abused or broken by users.
For malls and shopping centers, there is no signage to change or update anytime a store leaves or a new one opens. All kiosks in the mall can be updated from a single source. This feature also works well in other commercial buildings where offices and business change on a regular basis.


Touchscreens can be configured to accommodate people with disabilities. Maybe they are visually impaired and need to increase the size of the display to see where they need to go. They could have arthritis, and being able to touch a screen for help is easier and does not aggravate their condition.
It is important to mention that the adaptive technologies to assist those with disabilities can vary from one setting to another. Some features and options may only be available with certain apps.


Want to let your tenants know about the upcoming Valentine’s Day Dance in the Community Center? You can easily spread news of the event or others by displaying it on your interactive directory displays. Communication features are also great to make announcements about new employees, new businesses that just opened, and any other types of information you want to share.


Using a touchscreen is fun for people of all ages. They like being able to take care of finding the information they need on their own. In addition, if you have ads displayed on the screen, most people will take the time to read them. This could lead to conversions for businesses in your building. Plus, you don’t have to pay someone to stand outside and spin a sign!
Hospitals and schools that use the ads feature on touchscreens could display fundraising events, special sales on items in the hospital gift shop, or how parents can buy school-related clothing and items for their kids.

As you can see, there are numerous benefits of using touchscreens that help improve workflows in and around your building. Let’s now take a look at how this type of solution is used in a variety of different settings and what features and options you could include.

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Building Directories: You can include a list of companies, individuals, law offices, and other tenant information, along with building information and amenities.

Digital Wayfinding: Display floor plans and provide directions to specific office locations.

Digital Signage: Displays can show upcoming events, ads, room schedules, public announcements, real-time public transportation information, or slideshow images.

Virtual Receptionist: Allow guests to auto-dial phone calls to get help when they need it. This feature also allows for remote entry and other virtual receptionist support options.

Meeting Room Displays: Show upcoming events, room schedules, or a calendar of events.

Website Links: You can use this feature to allow users to access your building or management website, websites of your tenants, or other outside websites.



Campus Directory: Show information on each department, faculty member, classroom or lecture hall, as well as a list of amenities, like break areas, restrooms, cafeterias, etc.

Wayfinding: Provide campus maps with floor plans for each building that include highlighted and animated paths to destinations. You can also incorporate mobile wayfinding on smartphones and tablets.

Events: Display a list of upcoming campus events and activities.

Digital Signage: Show public announcements, welcome messages, events, emergency alerts, and cafeteria menus on electronic directories.

Donor Appreciation: Show appreciation for alumni and donors by listing the donors’ name, class, donor level, donors’ bios, and location of donor walls, tiles, bricks, etc.

Website Links: Provide links to the school’s website, external websites, or website links for upcoming events or student organizations.


Building Directories: Display departments, organizations, and individual offices within the building.

Interactive Wayfinding: Provide detailed directions to the location of destinations. You can also include multiple buildings within the same government installation.

Court Calendaring: Display real-time court data with options to search by case, judge, or courtroom.

Public Announcements and Notices: Display real-time public transportation information, public notices, upcoming events, educational information, and so on.

Multi-Lingual Support: Enable options to display information in a variety of foreign languages.

Website Links: Provide access to government websites and other outside websites.



Building Directories: Display different departments, physicians, and specialties located within your facility.

Wayfinding: Show floor plans and buildings with highlighted and animated paths to destinations. You can include maps for onsite, offsite, and satellite facilities and clinics, too.

Patient Rights: Display regulatory information and patient rights.

Digital Signage: Display a list of amenities, public information, upcoming events, cafeteria menus, etc.

Electronic Door Signs: Showroom numbers, patient names, and other details on these displays.

Queuing Systems: Manage and direct the flow of patients in the waiting area by displaying who is next to be seen, along with average wait times for each type of visit.

Multi-Lingual Support: Enable support in numerous foreign languages.

Patient Information and Education: Share details about upcoming community events, programs, educational seminars, and other details.

Public Access to Website Links: Provide links to the healthcare facility or hospital website and external websites.

Integrating touchscreen directories at your building, business, school, hospital, or another location requires determining what types of information you want to make available. The features and options listed above can be customized to your exact specifications. Furthermore, there are other features you can add that provide access to news, weather, traffic, and other information. Also, Touchscreen Directory saves the cost and time of installation unlike traditional directories.

To learn more about interactive directory systems and solutions for your commercial building, school, healthcare facility, or other building or business you manage, contact us today!

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