900 North Michigan Shops is a mixed-use luxury retail complex located along Chicago's famous Magnificent Mile shopping district.
Management struggled with limitations of the mall's 1980s building directories.
Dark, hard-to-read signs made it difficult to navigate the space.
Replacing tenant names took up to 30 minutes each time.
In 2018, 900 North Michigan Shops installed 28 stacked TouchSource screens running innovative directory software.
Time savings of 20-30 mins per updated tenant name
Efficient process for making announcements
Easy-to-read information that helps visitors get to where they want to go
Olivia Wurm Assistant Marketing & PR Manager 900 North Michigan Shops