900 North Michigan Shops is  a mixed-use luxury retail complex located along Chicago's famous Magnificent Mile  shopping district.

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About

Management struggled with limitations of the mall's 1980s building directories.

Dark, hard-to-read signs made it difficult to navigate the space.

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Replacing tenant names took up to 30 minutes each time.

In 2018, 900 North Michigan Shops installed 28 stacked TouchSource screens running innovative directory software.

Solution

Solution

Results

Time savings of 20-30 mins  per updated tenant name

Efficient process for making announcements

Easy-to-read information that helps visitors get to where they want to go

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“Thanks to these directories, we have a very efficient process for communicating listings and important information to our guests.”

Olivia Wurm Assistant Marketing & PR Manager 900 North Michigan Shops