Sr. Operations Manager, SaaS

We’re a Colorado-based company in the Property Technology industry, and we’re growing by double digits as an industry leader. At TouchSource, we do things differently. TouchSource delivers simple solutions for smart spaces that engage people. We believe in excellence and execution. We create partnerships and collaborate transparently to deliver a different kind of experience for our customers. We believe in simplicity. We’re a good partner to our customers. And we bring innovation to everything we do. Just ask the 10,000 customers we’ve proudly served the TouchSource way.

We are searching for a leader to own and drive operations of our rapidly growing subscriptions business.

Responsibilities:  

  • Function as the operational General Manager of our multi-million-dollar software subscriptions business, with responsibility for maintaining recurring revenue and content services.
  • Accountable for the business processes to exceed 95% renewal rate (we’re already close). Wake up every morning thinking about how to get customers to renew.
  • Accountable for the end-to-end profitability of software subscriptions including content providers and 3rd party spend. Serve as the commercial point of contact for our content vendors and advertising partners.
  • Measure, report, and analyze the field adoption of subscriptions, our renewal rates, and our advertising performance.
  • Partner with sales, marketing, and development to identify and bring to market new offerings to maximize profitability and growth.
  • Accountable for the systems and processes to manage subscription records and reporting, including implementation of a new subscriptions management platform (to be determined).
  • Supervise a customer service agent responsible for subscription invoices, collections, and records.
  • Reports directly to the COO.

Qualifications:  

  • Bachelor’s degree, MBA a plus.
  • 3-7 years of experience in an analytical role at a SaaS company or ecommerce business with a recurring revenue model.
  • Budget management and supervisory experience preferred.
  • Thorough knowledge of SaaS performance metrics.
  • Exceptional ability to manage, manipulate, and communicate data.
  • Demonstrated experience with CRM/ERP systems and business processes.
  • Strong sense of business ownership and relentlessness about solving problems.
  • We have a “Local/Remote” office policy. We hire locally and you must be able to meet at our Lafayette CO office when needed; but we have flexibility and allow remote work.

 

What We Offer 

  • Competitive salary and bonuses based on achievable goals.
  • Full benefits (Health, Vision, Dental).
  • 401(k).
  • Flexible PTO.
  • Growth opportunities that accompany a high growth organization.
  • Training in top shelf business, software and B2B practices from Fortune 500 executives.
  • Fun and supportive work environment.
  • Top-rated company culture.

Salary Range $100,000-$125,000

To apply for this role, send your resume with a cover email introduction to hr@touchsource.com